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Information
NEWS
2022/07/03 15:11
Please make sure to check this page before purchasing.
Countries and Areas
・List of Available Countries
Please make sure to check the lists of countries from the linked page if your country is available (✔) to ship by ePacket (standard) or EMS (Expeddited).
* If your chosen delivery method is unavailable (X) for your country, your order will be cancelled.
International Shipping Fee and Estimated Delivery Time (ePacket/EMS)
ePacket (Standard) and EMS (Expedited) are available as a delivery method.
◉ ePacket - Standard Shipping (trackable)
Rates effective April 1, 2021
| Weight | Zone | Zone1: Asia | Zone 2: Europe, Oceania | Zone 4: North America | ||
|---|---|---|---|---|---|---|
| Region | Hong Kong, Indonesia, Macao, Malaysia, Nepal, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam | Albania, Australia, Belarus, Belgium, Bulgaria, Cook Irelands, Croatia, Cyprus, Finland, Gibraltar, Greece, Guernsey, Ireland, Italy, Jersey, Liechtenstein, Luxembourg, Malta, Netherlands, New Caledonia, Ner Zealand, Romania, San Marino, Slovakia, Slovenia, Spain, Switzerland, Ukraine, Vatican, | United States of America (except for US Protectorates, PO Box, APO/FPO) | |||
| Up to 400g | 960 JPY | 1,150 JPY | 1,540 JPY | |||
| Estimated delivery time | 6 - 11 days | 6 - 12 days | 6 - 11 days | |||
* If your chosen delivery method is unavailable for your country, your order will be cancelled.
Please make sure to check the countries on the table.
◉ EMS (Express Mail Service) - Expedited Shipping (trackable)
Rates effective June 1, 2022
| Weight | Zone | Zone1: Asia | Zone 2: Asia | Zone 3: Europe, Oceania | Zone 4: North America | |
|---|---|---|---|---|---|---|
| Region | South Korea, Taiwan | Hong Kong, Indonesia, Macao, Malaysia, Nepal, Philippines, Singapore, Sri Lanka, Thailand, Vietnam | Australia, Belgium, Cook Islands, Cyprus, Finland, France, Germany, Greece, Guernsey, Ireland, Italy, Jersey, Liechtenstein, Malta, Netherlands, New Caledonia, New Zealand, Romania, San Marino, Spain, Switzerland, Ukraine, United Kingdom | United States of America (except for US Protectorates, PO Box, APO/FPO), Canada | ||
| Up to 500g | 1,450 JPY | 1,900 JPY | 3,150 JPY | 3,900 JPY | ||
| Estimated delivery time | 2 - 4 days | 3 - 6 days | 3 - 6 days | 3 - 6 days | ||
* If your chosen delivery method is unavailable for your country, your order will be cancelled.
Please make sure to check the countries on the table if your country is available to ship by EMS.
* Please note that the actual number of delivery days may differ. The number listed in the table does not in any way guarantee the exact number of days required for delivery. If a Saturday, Sunday, or holiday is included in the period (from acceptance to transfer and delivery) or if a delay or a cancellation occurs in a flight schedule, delivery may take longer.
Parcel Tracking Service - JAPAN POST
Enter your tracking number to track your parcel.
* Your tracking number and tracking page are on the shipment completion email.
* It can take up to 24 hours for the information to be reflected. If you cannot see the tracking information, please wait a while and try again.
Payment Methods
- The following payment methods are available:
・Paypal
・Amazon Pay
The Process After Placing Order
Order confirmation email is sent
↓
Shipment completion email is sent
Your order will be dispatched within 3 days after payment is confirmed.
You can also track your parcel on the tracking page.
* Your tracking number is on the shipment completion email.
* It can take up to 24 hours for the information to be reflected. If you cannot see the tracking information, please wait a while and try again.
The automatic mail will be sent from noreply@thebase.in.
Please check all folders as it may be sorted into the junk mail folder.
* It may take a few minutes to a few hours for the automatic email to reach you.
If you have any questions, feel free to contact us.
Cancel Policy
・Cancel
You cannot cancel if your order has been dispatched.
Contact us if you have not receive Shipment completion email.
We will check your order and if your items has not shipped yet, we can cancel your order.
・Return and Refund
You cannot return and refund your ordered items once your order has been dispatched.
・Exchange
You cannot exchange your ordered items once your order has been dispatched.
If your order has not dispatched yet, you can cancel the order and reorder the correct items.
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